Delivered daily: Business Communications Protocol Theory

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Introduction

Over the years, I’ve written, talked and filmed explainers about business-to-business communications.

A few beliefs I continue returning to:

  • Digital advertising isn’t effective
  • Investing in relationships offers the biggest payoff
  • Only a small amount of data is needed to be successful

There are also a handful of references I keep in my back pocket:

  • Only the Paranoid Survive: Inflection points (Andy Grove)
  • “When the seagulls follow the trawler, it is because they think sardines will be thrown into the sea.” (Eric Cantona)
  • Managing Up: Create a productive and effective partnership with your boss (Rosanne Badowski)

Finally, there are three ingredients I use for any type of business communications planning:

  • Audience
  • Message
  • Outcome

At some point, I thought these three pieces (beliefs, references, ingredients) would make a great guide for current and future business communications.

This is that guide.


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