Speaking of Subways

In Byford’s office, on the thirtieth floor of a building in lower Manhattan, an oversized monitor displays a real-time list of subway incidents and significant delays. It’s a detailed, constantly updated vision of Hell...
— https://www.newyorker.com/magazine/2018/07/09/can-andy-byford-save-the-subways

Andy Byford is the "new guy". He comes off pretty good in this article and certainly has some experience. Going against the status quo and the New York status quo - he'll need it.