The Complacency Cushion
But with that sort of cushion comes complacency and an innovator’s dilemma.
Being both a PayPal payer and payee, I'm glad to find competing solutions that will ultimately help drive innovation for electronic payments.
Still, it's refreshing to hear the head of a service (company, department, whatever) come out and say the community is being heard and changes are coming.
That's the hardest part. Acknowledging the mess. Now comes the fun and challenging part - fixing it.